Privacy Policy

We collect the following personal information when you use our online booking system, contact us, or interact with our website:

We do not collect payment card information through our booking system. Payment is collected at the time of service or through a separate payment processor.

We use your personal information to provide the cleaning service you requested. Specifically, we use it to confirm and manage your appointment, send you email confirmations and reminders, contact you by phone or text about your scheduled service, navigate to your service address on the day of your cleaning, and follow up after your appointment to ensure you're satisfied.

If you start the booking process but don't complete it, we may use the information you've entered (such as your name, email, or phone) to reach out and help you finish booking. You can ask us to delete this information at any time.

Your information is stored securely in our website's database, which is hosted on servers protected by industry-standard security measures including SSL encryption, firewalls, and access controls. Only the business owner (Kyle) has access to your personal data. We do not employ third-party staff or contractors who have access to our customer database.

We use the following third-party services that may process your data:

We do not sell, rent, or share your personal information with advertisers, data brokers, or any parties unrelated to providing your cleaning service.

Our website uses cookies — small text files stored on your device — for essential functionality such as booking form operation. We may also use Google Analytics or similar tools to understand how visitors use our site (pages visited, time on site, general location). Analytics data is aggregated and does not personally identify you. You can control cookies through your browser settings.

We retain your booking information for as long as needed to provide our services and maintain our business records. Completed booking records are kept for accounting and customer service purposes. Abandoned booking data (partial bookings that were never completed) is retained for follow-up purposes and may be deleted periodically.

You may request deletion of your data at any time by contacting us using the information below.

You have the right to request a copy of the personal information we have about you, ask us to correct any inaccurate information, request that we delete your personal data, and opt out of follow-up communications. To exercise any of these rights, contact us using the information below. We will respond to your request within a reasonable timeframe.

Our services and website are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our booking system, please contact us and we will delete it promptly.

We may update this privacy policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.